Mr. Garcia, presented himself as a professional th...

Mr. Garcia, presented himself as a professional that knew how to access and explain what my needs were and helped me understand that permits had to be completed for John Moore could do the job required. He showed me what was causing the problems. He walked me outside to explain it was not the sewer and explained he came up with conclusions . Allowed number of questions and explained on a level that I was able to understand. Made an attempt to main office to get repairs financed but application was denied. I appreciated his concern and even calling to see what would be done to help us.