Rockauto Has Zero Customer Service! I've used Rock...

Rockauto Has Zero Customer Service! I've used Rockauto for a couple of years now as a happy customer spreading the word however I ordered a part 3 weeks ago & still no part and now have no way to speak with someone to see what has happened. When I went through the online "help" it told me to check back in two weeks befor they would be able to do anything. Really? It'll be Over a month... id rather pay rental price & get it in a descent time or at least have someone to speak with in regards to my concern. If rockauto no longer cares enough about its customers to give customer service then I no longer cares to do business with them.