I was accommodated at the Sofitel Term 5 heathrow ...

I was accommodated at the Sofitel Term 5 heathrow thro BA due to a missed connection. I travel a lot worldwide and spend many nights in hotels but I had never stayed in the Sofitel. I won't be staying again. Unfriendly unhelpful staff at reception, being told I wasn't allowed to use my BA meal coupons towards room service - now if BA are paying the hotels for the food, who are they to dictate that I must go and use them in the restaurant ! After a long frustrating day of travel; all I wanted was a shower and relax to catch up on work in my room, not to have to go and sit alone in a restaurant. Then came the next problem v v slow free wifi. Probably to force the client to opt to go onto the pay system - all I wanted to do was send e mails, so surely a free system should be adequate for this.
The television, also frequently lost its connection; and lastly the shower would alternate between scalding hot and cold.
no not the best hotel experience. I read somewhere recently that someone rated the Sofitel higher than the nearby Hilton. I stayed in the Hilton 10 days ago, and I would v highly recommend staying there. A little bit dated decor, but super friendly and helpful staff, and reliable amenities.