Ryan Fagan

Review of Kanuga conferences inc.

I took a friend of mine here for a night to stay w...

I took a friend of mine here for a night to stay while we mountain bike the surrounding trails. Upon arrival everything seemed normal. Then my room keys didn t work. I go back to front office they remake my keys. I go to the room they assigned and the keys worked EXCEPT there were people staying in that room. I go back to the front office since there is no phone in the room. They said it was a mistake and that I was in a different room. So they proceed to give me my keys for that room. When I get in the room it s not at all the room I had reserved well before making my trip. So ANOTHER trip to the front desk. She then tells me they had pushed me out of my room because of a group that didn t check out. She told me that my rate has been adjusted accordingly. I found out that it had not been and the next morning, so I mentioned to a blonde lady who said she was the one who switched my room without calling me or notifying me at all. She said she would make sure there was a discount on the rooms for the inconvenience and lack of communication. They NEVER discount anything nor offered even an apology for not having the room I reserved. I had to have a shared balcony with a room of ppl I don t know. This place is supposed to be religious family oriented place. They literally lied multiple times amount discounting the rooms . Needless to say I wouldn t recommend staying here.