Benjamin Cope

Review of Crestmont Hyundai

I bought my 2013 hyundai santa fe from this dealer...

I bought my 2013 hyundai santa fe from this dealership, which holds a best in country title for some specific thing I can't remember. My experience buying the vehicle was average.

A few years later, which is just a few days ago I was driving down the highway when my check engine light started flashing and I could no longer accelerate. I luckily was just off the exit for the dealership. I coast into the dealership call the service department and was greeted by a friendly voice and welcomed straight into the service bay. It was right at closing so they kept my car overnight and gave me a diagnostic in the morning. $1,200 to replace a valve and 2 gaskets.....right before Christmas, no military discount....maybe no thank you.

When I went to pick up my car to take to a mechanic who could provide a labor material quote, no one in the entire dealership acknowledged me being there. I literally walked around the entire place and no one said a thing to me. I interuppted a group of people who were all huddled around a computer....with no masks on...which I don't mind it's their choice...but still says something about the professionalism. Until finally a pleasant young lady was able to help me get my car back. $106 diagnosis...

I mean it's a dealership what do you expect.

P.s. the waiting room is comfortable and coffee is good