Attempted timeshare tour scam.

Attempted timeshare tour scam.

I ve got to say first that we have quite a positive experience overall at first with this resort. The room is very nice and spacious for the price. Our front desk staff at check in(I can t remember her name but it sounds African) is extremely helpful and pleasant, with no attempt to sell any timeshare ownership. Logistic and location cannot be more perfect. I have taken out stars because of two reasons: First, all the downlights in our apartment were flickering. I suspected a systemic electrical issue. I have contacted the front desk, called the operator, left a note for the housekeeping, but there were no fix nor update on this matter. A week is a long time to stay with flickering lights. Second, and this is the true reason I am compelled to write this: we ve got two calls ,on days that we were resting at the resort between park days, to attend to some kind of real estate presentation and tour in exchange for money. We clearly replied that we are not interested and we ll think about it . Couple of days later I ve got a call asking if I have signed up for a tour and missed it, because there seems to be a charge on my account for missing a tour. I must thank the earnest staff who warned me about this. If a manager of Sheraton is reading this, I suggest they seriously scrutinize their real estate sales department. They seem to be practicing some form of fraudulent behavior. I am pretty sure this was not a mistake since there were two calls and we gave quite intellectually clear and polite answers to both. We do not look or sound Americans so maybe we might look like easy targets? If, in the end, I am to be charged for this, I will report this resort and all personnel involved to Florida s Consumer Protection Division, Office of Attorney General. I might be able to occasionally tolerate the grating experience of talking to an aggressive salesperson, even during my precious vacation time, but scammers are totally off-limit. It d be more than worth it to expose this kind of practice.

Update: I have checked out today and they indeed charges us $120 for the voucher. After an argument the resort seems to canceled the charge. The middle-age front staff we contacted for this, Veronica, was quite rough on us. Helped us she did, but there was absolutely no apology. Instead, she gave us her stern face and gave us a lecture, repeating that THIS IS A TIME SHARE RESORT and how we should next time be clear to the reception that we don t want any sales contacting us, as if all was our fault.

The attempted scam is unacceptable and the final extremely rude treatment sealed the deal for us with this resort.