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Review of DSLRPros.com

Bought a bunch of stuff from DSLRPros last year. W...

Bought a bunch of stuff from DSLRPros last year. Was initially happy with the interactions, sales rep seemed knowledgeable, so I decided to go with them over another company. In hindsight, it should have been a bad omen that I sometimes needed 2-3 emails to get a response from the sales guy (these days, he isn't replying anymore at all). Turns out some of the stuff I was sold is just plain useless for my purposes. I had voiced concern about some of the things the sales rep told me I needed, but since I had just gotten into drones, I decided to believe him. I all, I sank $1000+ on stuff I don't use/need. Some examples:

1) I work in remote areas, so having enough batteries and power is crucial. Got a bunch of TB55s and then the sales rep convinced me to get an EcoFlow power station to charge the batteries in the field. Sounded great. Well, I wasn't paying attention to the specs. That thing just barely charges ONE SET of TB55s (on paper it does, in practice it does not). For that price, I almost could have gotten another set of TB55s. 600 bucks wasted on an expensive cell phone charger.

2) Sales rep told me to get FLIR Tools+. I told him that I do postprocessing in different software and don't need to generate "reports".
Nonono, you need this.
OK.
Completely useless for me. 300 dollars for electronic garbage.

3) Hoodman drone belt. I mentioned that we are mostly doing programmed flights and also work in remote areas, so we need to carry everything in. Convinced me to get it. Never used the thing. $130 for a heavy strap that sits in a drawer in my lab.

4) Firmware update service. $45. WTF is this?! I update the firmware myself. What did I pay for...?!

I could list more things, but who wants to read that anyway. Bottom line for me is that I'll steer clear of DSLRPros in the future. Besides, they don't seem to want my business anyway. Recently asked for a quote for equipment for over $10k - never got a response.