Having a family that have been through very trauma...

Having a family that have been through very traumatic experiences this place has been a wonderful place for us as a family almost all of us go there very professional very friendly and I helped so much the only thing that I have an issue with is there an engagement specialist if you miss an appointment you need to speak with them before you can book another appointment I understand the reasoning behind it however if you have documentation as to why you could not make it they do not take that in consideration it still considered a flat-out no show they never answer the phone and you have to wait for them to call back before you can make more appointments other than that this is an exceptional place to go