Ryan Clayton

Review of Subaru of Wakefield

Service department had been great up until recentl...

Service department had been great up until recently when I was barred by the service manager from ever returning. We argued because I didn't feel I was being heard or listened to regarding an issue I had with my car. I wasn't given a satisfactory resolution and the root cause they listed hadn't been tested to prove it would solve the problem. Generally speaking it's fine there any other time I've been for service.

Some potential points of improvement:

1. The error wasn't occurring when it was hooked up. I explained that it only occurs after 5-25 minutes of driving. This was disregarded completely.

2. They blamed a phone mount for interfering with the eyesight however, the phone mount has been in the same exact position for months before the issue occurred. Again, I explained the timing of when the issue occurred and that it coincided with the failing of a brake light switch and after I had to replace it on a weekend so my car would function.

3. I asked if they had tested to see if the issue occurs without the phone mount in place, they said no.

So what had been done was my car was hooked up for diagnostics, I was to be charged 100$ for this because it found nothing (which given the eyesight was not in an error state, that isn't surprising).

I took issue with this and explained my issue to Fred, then to Nima. Nima told me to leave and find a new dealership after he got frustrated with me. He said I was "0 for 2" but I had not had a previous issue there so I'm puzzled about that comment. My wife and I had the car there back in April and spent hundreds of dollars and had been looking to purchase a new Ascent in the near future.