It has never happened to me that a lady who answer...

It has never happened to me that a lady who answered the phone - no matter from what department - knew her job. Always "such matters are dealt with by a friend who does not currently exist, but I will tell her to call the Lord", then another day of silence and you have to remind yourself. It's nice if one day I could call and find out immediately whether to arrange what I need. In addition, incorrectly issued invoices or problems with the car itself during the term of the contract.
In addition, I have more and more doubts about the "accident-free" status of a post-leasing car - there are problems with convergence during reviews, even though the car from the end of 2017, and vulcanizers when changing tires ask me if the car has not been beaten ... Unfortunately, even if I could check if it was actually beaten, I will not prove anything because I could as well do it and fix it silently :)