hiccupsbunny

Review of Menara Peninsula Hotel

We got smoking room. Eventho we request for non sm...

We got smoking room. Eventho we request for non smoking. The whole floor smell so bad. The aircon didnt work. Called the FO, they sent engineer but still it didnt work. Cant you imagine , you in a room with bad smell and broken aircon? Yet its suite room. I complained twice they offered me other suite room but OMG when i went to check the room, its smell so even worse. Like in a bar. I asked for free upgrad but they said i cant. Fyi we booked 5 rooms that night, due to my bestfriend wedding day the next morning. And we gotta prepare all in our room. So i dont understand why they cant give free upgrade for us. The room with no aircon. The FO even said "you sure it doesnt work? Cause we had no complain at all about that room" huh?? Why dont you come here and check it by yourself?