Over Commitment with Apparent Lack of Expertise.

Over Commitment with Apparent Lack of Expertise.

I purchased a Tiny House in June 2017 and approached The Green Panel to install solar panels, an inverter, and battery for an off grid application. It seemed at the outset that they were ready and willing to help me but the process took several months before anything was installed (let alone functional). I feel there was a gross over commitment on their part with the effect that I was tied to them by the hip. I was not a regular customer with a grid connection - I was forced to live in State Parks because of my dependence on a grid connection for electricity.

Their "Master Electrician" advised me that I could purchase two used batteries I found on ebay and that he would hook them up for me (seemingly in compensation for his multi-month bungling of the system install). He was fully aware that they were of a different size than the ones he had already installed. Well it turns out that it is a fundamental fact of battery configuration that you can't hook up dissimilar batteries in parallel strings together. So I am left with two batteries that can't be hooked up to my system ($1500 cost).

Coupled with a multitude of mistakes that occurred during the installation and the apparent ignorance of battery systems, I really have to question the "Master Electrician" status. I've commissioned variable frequency drives myself in the automotive sector and I feel like I could have done the installation myself with the same level of competence the Green Panel displayed with less headache.

I paid the overwhelming majority of the system cost (~$20k) even before the system was completely finalized. I refused to pay the final balance (~$1500) until they generated a solution for the additional batteries I purchased. While I feel I was on firm legal footing, I chose to pay the balance when they engaged a claim in small claims Court for the balance outstanding.

Near the end of the installation the Master Electrician informed me that the warrantee would not cover the solar panels if my Tiny House were moved.

I am left flabbergasted.

I would suggest not using this installer.