I have brought my car to Schomp for every service ...

I have brought my car to Schomp for every service since 2013 and this will be the last time unless I have a recall. I only brought it in for a recall this time. The service advisor did not call me to tell me they had to order the part for the 40 minute job. I called 3 times before a service manager advised me of the the status. The next morning, my service advisor called my home at 6:10 am to give me an update. She called again at 2 to tell me it would be done before I got out of work. I ultimately got my car back that night. When I got home, I inspected my car to find they scratched my front bumper through the paint (they aren't huge scratches, but they are the biggest ones on my car) and dinged my wheel well through the paint. I am so mad that I haven t brought myself to call them to complain, but I took pictures with a date stamp to deal with Schomp sometime this week. Needless to say, I am very disappointed and eventually when I trade out my car, it won t be for another BMW.

Update #1: Ariel Metekengi, BMW Service Manager, called me to apologize for this visit as well as others I had in the past. He offered to not only fix the scratches written about above, but also fix any others on my vehicle. I dropped it off yesterday (11/10/17) morning and we will see how my car comes back. I was more than a little apprehensive about leaving my X3 with them again, but I will give Schomp BMW one last try.

Update #2: After 3 business days, I got my car back last night (11/14/17). They parked it in the dark which made it nearly impossible to inspect (thank you iPhone flashlight). I immediately noticed that they did NOT fix the extra scratches that the service manager said would be fixed. I walked around the car and found that they did fix the damage from the original visit. I waited until this afternoon to inspect it completely. It looks very nice. There are a couple scratched on the edges of the upper panel and wheel well, but I can fix that. All in all, at least Schomp fixed what they damaged, but they didn't keep to their word. I will not be going back unless absolutely necessary. The only reason Schomp gets 2 stars is because they provide loaners.