Ebay Guy

Review of Absopure Water Company

Not a good experience at all. Set up their 30 day...

Not a good experience at all. Set up their 30 day "free" trial, person on the phone assured me that there was no charge, but they needed my credit card on file to start the service and it would only be charged if I kept the service after the 30 days. I started my 30 days on 08/03/15 and my credit card WAS charged on 08/31/15. When I called in to end my 30 day period citing this service failure, I was told something completely different than what the first phone agent stated. Regardless I asked them to refund me immediately based on their service failure and they said no refund would be done until all of their equipment was back. They scheduled 2x times to pick it up and THEY failed to show up both times. When I called I was told they were just busy but they still could not/would not do the refund until they picked up their items. Finally a call to them on 10/05/15 agent Tina said she could not do the refund but she'd make sure all items were picked up, which they were but again it took 3 scheduled trips and multiple no call / no shows!!! On 10/08 I got a supplemental refund, I was still shorted somehow (not much, like a dollar) due to their catty-whompus system. Just a bad experience, I would not ever give a credit card for them to "put on file". Their service failures are large. Do not recommend :(