Robert White

Review of Larson automotive group

I'm Very disappointed with the quality of customer...

I'm Very disappointed with the quality of customer service via the service department. My wife and I Purchased a 2015 Ford Focus SE on 3/22/2021 for $8700 cash. Within a week the radio went out making a Very loud popping sound then going to static. It has since been not working at all. I tried to contact your service department on several occasions leaving detailed information about our problem and no response. Now it has been just about 2 months since the problem happened and still no response. I'm pretty upset I spent a bit of money to get a fully functional car and to for you guys to not even call me back is no right. I called my local ford dealership and they say the Sterio Unit is defective and needs replaced for about $1000 dollars. This is a lot of money for us being we just spent over 10k for the car with all fees. I sent an email to customer service as well about 3 weeks ago and still no response. Just very poor customer service.