Joaquin Salcedo

Review of Solent Hotel and Spa

Good but expensive Hotel.

Good but expensive Hotel.

On the bad side: I left a valuable item in the fridge in the minibar (room 311) yesterday morning just before checkout. When I realized I quickly wrote an email to Hotel reception. Bad news: my item had been vanished, no item there, no clue, nothing,...

I consider that having a "Luxury" Hotel with Luxury prices implies more than a beautiful room, or good facilities. In previous similar experiences, I've always recovered all my lost stuff, even in "much more cheaper" hotels.

It's a pity but this dramatically affect my personal and my company impression of your Hotel and stuff.

EDITED: (updated 22/10/2019) Members of the Hotel stuff quickly contacted me to try to find my item. It wasn't possible, but they offered me to replace it. Today I finally got my lost item. So I'm really grateful for the interest and such a good customer service. Thank you so much!