The Neat product is absolutely amazing with such a...

The Neat product is absolutely amazing with such an user-friendly and intuitive interface, but their phone support, if it really even exists, is unbelievably inadequate.
As a paid Premium Subscriber I am still yet to get through by phone. I listen weekly to Bobby Lalvani gush about the phone service in his marketing webinar, which I may add was advertised to be educational for existing users.

Having said all that I received the best Chat/Live help I have had in many years by neattech+23. I hope the company rewards such service. I have never met anyone as determined to resolve an issue as he was. He couldn't resolve it that night on our lengthy live session but set up another chat for the next day. Yeah right I'm thinking, but he was there ready to keep chipping away at the problem. Watching how neattech+23 approached the problem and scour my 5,000+ records I was able to solve my own problem overnight. My next day Chat with him was a big thank you.

Neat you have an outstanding product. Please work on your phone support or stop promoting how available subscribers are to access by phone