I scheduled an appointment with this company to me...

I scheduled an appointment with this company to measure my kitchen. They never called or showed up, Ive been calling then trying to see about rescheduling or getting my money back for this service and no one has reached out to me, they all tell me they can take a message or transfer me and every-time I get transferred i'm on hold an addition 30 minutes and the line hangs up. This is ridiculous.