Sebastian Spassoff

Review of Koni North America

Bought STR struts for my mustang, once installed t...

Bought STR struts for my mustang, once installed they squeaked on the rebound stroke, apparently a common issue. After speaking with customer service, I am assured they will send me a new set of shocks and cover the cost of an alignment. Weeks of driving on squeaky shocks later, the new set arrives... they are for a mid 80's VW. Another call back and I am told to send the old shocks back, new ones will come "soon" and that Koni no longer covers reimbursements on alignments. Terrible quality control and customer service.