Christina DiMeo

Review of FirstTech Computer

Their sales staff is friendly but tech staff sucks...

Their sales staff is friendly but tech staff sucks. I took my mac there--it was having a problem freezing up--they kept it for almost two weeks, calling me every other day to tell me they had no idea what was wrong with it and ask me what I wanted to do. Why would they ask ME what I wanted to do when they claim to have techs with "over 20 years of experience?" They did nothing to diagnose or solve the problem and of course, I still had to pay the diagnostic fee. To this day, my computer continues to have the problem.