So terrible. Sucks options are so limited. Interne...

So terrible. Sucks options are so limited. Internet is down for three days and I have to pay someone $50 to fix it. I call wow about it and the Indian lady over the phone deflects the question and says that I have not been paying rental fees on my modem, WHICH I BOUGHT FROM THEM. She then tries explaining how it's impossible to buy a modem from WOW, WHEN I LITERALLY BOUGHT THE MODEM FROM THEM. Thinks I'm lying about a $30 modem that wont give me about 1mbps download speeds for my 50mbps internet. Truly insane.