Renaldo Lewis

Review of Toyota of Wilmington

I took my van for 2 fixes related to my warranty. ...

I took my van for 2 fixes related to my warranty. The rims on my van were peeling. First they tried to blame it on "something I put on them" I explained that the van was washed with plain old soap and the rims hadn't been scrubbed. Clearly there was a manufacturer defect, but instead of replacing the rims, they had them "painted" with some sort of clearcoat. I wasn't happy with this remedy, but they assured me that if the issue came back even if it was after the warranty was up, it would be fixed since it originally happened within the warranty period. Less than six months later, they were peeling again but worse. The second thing was the rubber around the driver's side window. They replaced it and shortly after, it came undone again. I called and left several messages about both issues and never heard back from anyone. I am well outside of my warranty period now and doubt anyone is going to do anything now, despite their promises.