Update:

Update:
I was called by the owner twice asking if I can remove or revise the review. Felt a bit like I was being pestered, but because my issue was resolved (details in the review below), I will update my post. Note, the process wasn't the most professional.

I was able to talk to the Client Services Manager and got a refund, but want to post about the experience in getting the refund as I was not treated with the utmost respect. Basically, I had a string of emails showing that my contract was coming to an end and I was looking at other companies. After some back and forth I asked my contract not to be renewed again (once it ended it Aug). I received confirmation in writing it would not be. Anyway when I spoke to the CSM I was told it was my fault for being unclear and not stating the word cancel. She kept on trying to interrupt and blame me. I don't know how much clearer I could have been as it was all clear in writing and confirmed by the CSM. Anyway, I was told it was my fault, but I was told a refund would be provided. No apology that an error was made by them. It was only after they saw I posted a google review, that I finally got an apology. Shouldn't have take a post on Google to trigger a apology for a mistake she made.
Look we are all human, and had my initial call been a bit more professional, I would have had a better experience and would have prob increased my rating to a 4. We are all human and make mistakes. But, based on how the initial call was, I have to be honest as well. Realising our mistakes, admitting them, and trying to do better the next time is all we can do. Anyway, I am glad this was rectified.
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Original post:

I cancelled with Safetech in August 2016 and got confirmation in writing that my contract would not be renewed. I find out a year later I am still being charged! I didn't expect to have to check up on them when the person who I dealt with was the client services manager themselves! I have asked for a full refund plus compensation for their lacking in doing something thoroughly. I am posting here to ensure there is action taken.