Great Sales and After Sale Service Experience! - ...

Great Sales and After Sale Service Experience! - Fred Abrey helped us through the process for purchasing our 2012 Honda CR-V. It was pretty much a no pressure atmosphere and Fred answered all of our questions honestly. We left after the first visit and Fred gave us his contact info and just mentioned that if we needed help to find a car we could call him. Probably a week later, I came back in to see if the car was still available. (During this time I didn't receive any harassing followup calls as I had in the past from other dealers.) The car was available and purchase went smoothly if not a bit slow as is always the case with loan paperwork.

Fast forward to two weeks later, and we saw a spot on the windshield high on the passenger's side we hadn't noticed before. Thinking it was dirt (or worse) I tried to rub it off but if didn't come clean. Instead it turned out it was some kind of sloppy patch from the previous owner to fix a stone chip in the windshield! We had missed it because of the location and some signage was on the car when we test drove it.

I called Fred and he checked with his manager and much to our surprise, Autonation Suburu agreed to replace the windshield! We just had the windshield replaced yesterday and wanted make sure that we sing Fred and team's praises!

Highly recommend these guys! The AutoNation philosophy of checking the car thoroughly and replacing anything broken (in our case, a bad battery) really gave us piece of mind! Thanks again!