Even though their prices are good, a lot of the pa...

Even though their prices are good, a lot of the parts they sell are the cheap, Chinese-made parts that do not fit or work well. Case in point, I am on my 2nd AC control for a Jeep in just a few months. The part is junk. Another problem is you can only exchange a part under warranty for the exact same thing. So, if you end up with a junk part, you are basically stuck with it. You will also have to pay for shipping for any return even though you received a defective part. And yes, the new control has been in my jeep for 2 weeks and is already starting to act up. So, I will be off to Mopar place to get a real part. So be aware, if you buy parts from RockAuto make sure you are buying name brand parts or else you will be disappointed. Another issue is with their customer service. My take is, they are always right and the customer is always wrong. Just read more reviews in addition to this one to see what I mean. I followed directions that I got in an email and then found out that wasn t the correct flaming hoop to jump through. In the end, it cost me additional shipping charges for returns even though I followed the email directions. I never trust companies who hide behind a website and don t display a phone number. You have to go back and forth via email and cannot speak with anyone. Customer service is terrible. I suggest you find another resource for your parts needs, I cannot recommend RockAuto.