@@@@@@ Do not use this company! EVER!!!!! @@...

@@@@@@ Do not use this company! EVER!!!!! @@@@@@

I'm a first time customer,
I purchased a valve cover gasket set for a 2001 dodge Dakota 4.7L engine, and the gaskets are way to large to fit into the groove in the valve cover. When I tried to return the gaskets after purchasing another set at the local auto parts house, I found out how bad of a decision I made dealing with this rockauto!

first off, They sent the wrong product! and now they are saying they will only replace the part cost and not the near $20 shipping cost when this error is on their end! for a package that weighs around 8-10 ounces mind you!

let me not forget, they try and act as though they are giving the customers the best value compared to other comparable companies, but after doing some research, in hindsight I learned they are Nickle and diming you with shipping cost so much so that after discovering the cost of my local part store, the part was pretty much the same cost when you factor their outrageous shipping costs. and the parts store will give me back the entire purchase amount if the part turns out to be wrong! not a 1/3 of the purchase cost and hide the rest behind shipping cost.

just think on this,
your local parts house has to figured in their shipping cost as well even when purchasing parts for next day delivery, because they have too! and they give you back all your money especially when they learn it's not your fault. it's just good customer service!

Also, if you have any concerns about their parts or issues like I have with a wrong part or part that doesn't fit as described, they have literally no customer service that you can contact to get your issue resolved, outside of being forced to accept eating the high shipping cost even after they've sent a part that doesn't fit or that is wrong.

my advice is learn from my mistake when dealing with rockauto, do your research first meaning put the items you wish to buy in the cart and look at the shipping cost and add up the total, then compare that total cost with other comparable companies and see if the price is really that much cheaper and remember you will eat your shipping cost if they send the wrong part!

It's my opinion that you get better service at your local parts store or places like Amazon! than these people.

Do not use rockauto if you can avoid it!