Fordree Design Group

Review of Bather's Pavilion

We live up the hill and have visited mainly the bi...

We live up the hill and have visited mainly the bistro regularly (twice weekly) for a number of years. I have always looked past the inexperienced staff as the food and setting are always spot on, and at least the staff did try and were happy to serve. However, after the new fit out (which looks great) I visited with a group of 7 overseas & interstate guests yesterday for afternoon tea. The male server was so obnoxious, downright unhelpful and bordering on hostility. He obviously has a wealth of experience and maybe thought it is beneath him to be working in the bistro serving us common folk. It put a huge dampener on the whole afternoon with everyone commenting on his unhelpful attitude and I felt personally responsible as I recommended the venue. Unfortunately doubt if much notice will be taken of this review as the location will always guarantee a constant stream of diners but please stress the importance of customer service to your staff.