First let me say that everyone that I have dealt w...

First let me say that everyone that I have dealt with in the company is extremely pleasant and nice to deal with. The install of my two new units was very professionally done. The problem I have with the company is the deceptive advertising. Their current ad states that you will get an 18 seer system for 14 seer pricing. This is a total lie. The most they will give you for 14 seer pricing is a 16 seer system. It was going to cost me $10,000 more for an 18 seer system. When I asked the representative about this discrepancy he told me the equipment cost would be the same but the installation cost would be much higher. It is really hard for me to believe that it cost $10,000 ($5000 a unit) difference in installation cost. I would have cancelled the install if it wasn't scheduled for the next day and I had already taken off. So I will live with a sub par system but you don't have to! Byers beware about deceptive ads.

UPDATE: Well they said they would contact me to try and resolve my concerns. They did have someone contact me but with no offered resolutions. Again if they are not going to stand by their advertising, you can find a 14 or 16 seer system for cheaper than what they sold me. In fact I had found a cheaper 16 seer system but went with them when I thought I was going to get a 18 seer system for a 14 seer price like their advertising says.