I completed Kailash Yatra in Aug 2017 through Max ...

I completed Kailash Yatra in Aug 2017 through Max Holidays. Their service is ok (2.5 stars out of 5) until we reached Nepalgunj in Nepal. After this point, they don't have any control of the Kailash Yatra trip. This is very unfortunate to know in the middle of the trip. They hand over their customers to one person beyond Nepalgunj. This person doesn't care about our itinerary in regards to important dates (full-moon dharshan kailash darshan) and quality of hotel (Most of the time they give bad quality hotels). The person in charge seems to not even represent MaxHolidays. When we question him for any unnecessary change in itinerary , he asked us to call MaxHolidays for clarification. When we called MaxHolidays, they didn't respond to our phone calls beyond Nepalgunj. POOR POOR service.