Seems like a racket... e.g. They get Samsung repai...

Seems like a racket... e.g. They get Samsung repair tickets, don't do the repairs, get paid anyway. Shame on USSI, shame on Samsung. Will return products and shop different brand.

Update - after some back and forth between USSI and Samsung, a local repair person contracted to USSI contacted me to setup an appointment. He was super helpful, konwledgable, personable. Great experience with "Game" from USSI Global. 5-stars for his performance, but 0 starts for the Samsung/USSI ordeal that most people wouldn't tolerate.