In my past experience I have purchased a new 2008 ...

In my past experience I have purchased a new 2008 vehicle here. I did so after a huge car crash which left me the money to do so. I was an easy sale. I knew exactly what I wanted and the sales person knew pretty much nothing. Later on I found out that he hadn't worked there long. When I went back later to trade up they offered me chump change for my trade-in. It blue booked higher. Needless to say I didn't buy the new car. I went to Krenzen two years later and they offered me $3,000 more for my trade-in than NStar Ford did 2 years prior. Even though I bought my car through Krenzen, I will always bring my car into service at NorthStar Ford. The service staff is friendly and personable.
I've had instances where my car was towed there and my dog and I chilled in their waiting room for the afternoon...another time I came in at the last minute to get something done and the staff came by constantly to make sure I knew of the progress.
I feel like this place is a lot of great people working under a corporation that no one likes.
I appreciate customer service quality which is why I give this place business..although after I get an oil change, the 2-3 times daily survey phone calls asking how your experience was makes me angry. It's a ND area code and they called constantly with no voicemail. I finally answered one day when they woke me up.....you're lucky NorthStar Ford that I still gave you a good answer even though those darn calls annoy me AND woke me up...