The billing department is a JOKE!

The billing department is a JOKE!

As I look through these reviews it seems like this is a pattern with Revere Health Family Medicine and Urgent Care in St. George.

My husband gave them a copy of his HSA card at the time of his visit, they failed to run the payment, and never notified us that we had a pending balance. We didn't receive one bill, or one phone call. We would have paid the balance immediately! Instead, they sent him to collections for a small copay that he was never notified about.

On top of the lack of communication from their office about the bill, my husband can't get get ahold of anyone in the office to speak about the issue. They clearly don't care about their patients.

I am appalled at the irresponsibility that this family practice has shown. It really doesn't matter how great the doctor is if the front office and billing staff are incompetent, as they clearly are here.

We will be cancelling any future appointments with this office, and sharing our experience with anyone that asks.