Had a grandson go in for surgery. The PICU is awes...

Had a grandson go in for surgery. The PICU is awesome, but the regular ped floor is the worse I have ever seen. Had to wait hours for his food and had to wait hours for his pain meds. His monitor came off and as of now have not seen anyone to check on him and it's been 4 hours. Have called several times and after an hour still no show. The only reason I am giving three stars is because of PICU otherwise it would be a 1.