I needed their services to make a copy of a poster...

I needed their services to make a copy of a poster bought abroad. When I came to take it back, the original and the copy were in a sealed envelope placed between two rigid boxes. I thought it was incredible protection and it diverted my attention from the fact that I should check the result before paying. Error, since not only the copy is absolutely different from the original (see the colors on the photos), but in addition the original was damaged by the personnel (see the photos of the folds). At the time I told myself that it was perhaps me who had brought a broken poster, but as the marks do not appear on the copy, it confirmed to me that I had not hallucinated and that the breakage was indeed the result of manipulation with copies of the capital. No message was made and as the poster has rather a sentimental value than monetary, the damage is not compensable. On the other hand, the effort to camouflage the error is a sign of the way the company treats its customers.