For a hotel that boasts about its history and how ...

For a hotel that boasts about its history and how long it has been around you would think they would know how to get people into their rooms quickly. We tried to check in at 6PM (check in time was 2PM). They took us aside and spent FOREVER getting our information. It was 20 minutes before they even told us that housekeeping was behind and our room wasn't even ready yet! Then another 20 minutes while they tried to figure who knows what out. In that time we could have just gone out to dinner or explored the city! Such a frustrating experience!