Jello Soundz

Review of Grand Palms Resort

This was my first visit to this hotel. I have seen...

This was my first visit to this hotel. I have seen it for years and always wanted to stay there and I was very disappointed. The one word that comes to mind is renovation as the hotel rooms are not up to date. The room was very musty and did not feel clean. Our room door even had a small opening at the bottom of the door ( I guess that is the critters entrance). The bathroom was very small and appeared old.The air conditioner was very loud. The ice machine outside of the room was filthy. I was not impressed with the TV as it was very small especially for being a supposedly high end hotel. The breakfast menu was mediocre at best; we actually ate off the property.
The positive thing was the young lady at the front desk as she had good customer service and switched our room upon hearing about the small opening at the bottom of the door. The grounds are very well kept as well.