I have shopped at Macy's for years, however It has...

I have shopped at Macy's for years, however It has become apparent that Macys has done some serious backsliding as a retail store. I have been there numerous times since before Christmas, and most recently being this week. Each visit was at varied times of the day. A couple were in the mid-morning, a couple were in the late afternoon, and a couple were in the early evening. Each time it was apparent that there wasn't enough people staffed to help out a shopper with asking questions such as where can I find something, what is the price of this particular item, etc ..Nothing. There's never anyone around.I might also add that I've called Macy's prior to my trips out there to ask questions only to find that the phone just rings and rings and rings and no one answers any extension that you call.
So in my most recent visit being this evening 4th of February I went to the store around 5:30 and as usual there was no one to be found. Very scattered staff here and there. I finally found a woman and asked her if she could help me to locate a shirt that I had seen at another Macy's in a different area of Pittsburgh. She was not at all receptive to helping me, and kind of walked off. She came back and gave me mumbled answer saying no one answered the phone at the Macys she was trying to call to get the information that I was seeking and then she walked away.
I wasn't real happy about this but what could I do. I guess she must have had something better to do then customer service.
The other thing that turned me off and this is not an isolated incident either was that there are clothes strewn on the floor in the departments that I was shopping in.. It's not very appetizing to me as a consumer to buy clothes that have been on the floor and I found myself walking around picking them up and putting them back on the hanger. It wasn't just a few pieces here and there there was clothes on the floor under the racks, and on the floor under the tables.
I thought well if Macy's hired a couple more people or kept people around in the off-hours rather than leaving the consumer to wander around trying to find things answer their own questions in their heads rather than having a staff member do it then maybe the clothes wouldn't be on the floor. So for these reasons I'm giving Macy's three stars. One for the clothes not being hung up as they should be, and two for the customer service.. They need to step up their game, because with online shopping and competition from other stores Macy's can't afford not to be a place where people go and enjoy shopping.