I had a claim and they took way longer then the pr...

I had a claim and they took way longer then the prescribed time. The guys didn't even take my calls seriously and everytime I called I waited for long for someone to answer me. After I would be told that they will call me back and no one would call me until I call them back.

After this many days hassle they send me a remmitance where they have only considered my hospital claim which is 348 and there is no way I would have wasted airtime of more than 348 to claim that. My purpose was to claim the short fall of Dr and anaesthetic. I'm still phoning everyday for them to flippin sort me out. Worst worst worst providers ever seen in my life who takes no care of their customers.