It took multiple calls over four hours to finally ...

It took multiple calls over four hours to finally have someone pickup the phone to make my reservation. When I fnilly got someone they put me on hold for ten minutes and then transfered me to someone else. Once the reservation was made the breakfast was described as it was a to go box now with everything going on. We were to get coffee, water, fruit and a hot sandwich. Upon checkout the manager didn't offer us anything, so I asked about the breakfast. There was two boxes sitting there so he gave them to us and went on with what he was doing. It was a granola bar, yogurt, apple and juice. Clearly missing the main item of a hot sandwich on a freezing cold day.

We also thought it was quite odd that there were no robes and had to wear a towel to the lobby to get the pool card and a wet towel back down to return it after the swim. The front doors were wide open and nobody at the desk to take the card so we just left it.
Not a place I would ever go back to, nor do I recommend a stay here