UPDATE: 11/10/2020

UPDATE: 11/10/2020
I edited my initial review those who've already Reddit everything that was written in that still stands however since then I've had opportunity to speak with the actual sites manager and between him and even whichever admin originally responded to my review I edited the review in large part to the superb quality service that I was offered even after I had the experience that I had. They were able to get to the bottom of why I was incorrectly charged which actually wasn't even through the Hyatt even though I got to them or to that site from the Hyatt site so just wanted to come back and give a round of applause and a great appreciation for Mgr. Mehdi Natanzi and his assistance. This is the Hyatt brand that I've come to know and love the fluke of my non trip it was just that thankfully , a fluke