I had the unfortunate opportunity of speaking with...

I had the unfortunate opportunity of speaking with Tammy from piercing pogada store not the kiosk. She was extremely rude I asked if she could help me look up the Warnty for my sons bracelet and she said no she said if I didn t have the receipt she could not help me, then said the systems were down. She then asked where did I purchase the bracelet I told her the kiosk she said to call them so they can figure it out, I had to ask for the number and then I asked for her name, it wasn t till after I asked for her name that she offered to look up my name for the warnty. I kindly declined since she refused to look it up before. I called the kiosk a man picked up and proceeded to tell me it s Mother s a day weekend it s packed in here call on Tuesday !!! This place is a joke I will never ever buy jewelry from neither of these locations! Customer service is so important now I m dayS especially when you have Heilzberg, Kays, Zales, Swarovski,Pandora Macy s and jcpenny all in the same mall! Get it together! Employ people that actually want to be there!