Kevin Tighe

Review of The Neat Company

I had an issue with my older Neat scanner not dupl...

I had an issue with my older Neat scanner not duplexing. I contacted Neat support and the technician who helped me was exceptional. After an attempt to talk through the problem I was offered the option of a remote control session as being a faster way to resolve my issue. There were multiple problems that had occurred and each one was resolved. Throughout the session I was able to follow along and was offered a follow up call at the end. The total time to resolve was about 1 and a half hours. I would recommend Neat highly!