If we could go back in time, we would have not hav...

If we could go back in time, we would have not have gotten a kitchen through Ikea/Traemand. Please learn from our mistake. If you have several months to spare and are in no rush, you might have a better experience although other reviews below show others have had horrible installation mistakes and issues with communication. We were on a stricter timeline, and it was a huge error on our parts for choosing Traemand/Ikea. I was being budget-conscious, but in the end, all of the extra costs for materials and time, etc. actually nullified most of the savings.

I had Traemand come to measure our kitchen in late June 2021. I planned the kitchen at Ikea with an in-store planner a few days after that. I had that plan verified in-store at Ikea in the beginning of July and ordered all of the materials. I also placed an order for the plan to be verified online through Traemand, but it took them over a week to do it. They came back with several corrections, stating that the plan needed to be changed to be verified and comply with their warranty. I booked a virtual consultation with a Traemand planner, Jasmine. She could not believe the Ikea in-store people had verified the plan. She changed several things. We had to re-order new items, setting back our timeline by another 2 weeks.

We are incredibly lucky we didn't have too many stock issues, especially during the COVID era. We had to pay a TaskRabbit person to retrieve items from an Indianapolis Ikea and had to stalk the store stock for a few things, but we finally had all of our materials by late July/early August. Our kitchen was completely demolished by our contractor by then as well.

Traemand finally allowed us to schedule installation. We luckily had a lot of flexibility, so we were able to take the spot of a cancellation at the last minute (via Ron Brown). When the installer came, he said that the plan was WRONG and he could not install the kitchen. He was able to do a few of the cabinets, but I had to change the plan on the fly at the last minute, order MORE cabinets, wait another 2 weeks for them to arrive, and only then would they let me schedule installation again. When I went to schedule, they stated they aren't available for almost 4 weeks. We weren't given any priority to schedule despite their incompetence up to this point. Traemand's customer service (Renea Crawford, in particular) is unresponsive and unapologetic.

This is not a COVID-era or "everyone is working with less" issue. These are errors due entirely to miscommunication, incompetence, and disorganization. They messed up the plan 3 separate times. The kitchen should have been installed in mid to late July, but now, it won't be installed until late September.

We can't live at our condo without a kitchen (specifically a kitchen sink) and are lucky to have a family member who can house us for the time being, although they live a considerable distance from where we live. We are renovating other things in the condo, too, but the kitchen has set back some of the the other tasks. I am currently pregnant, and we may not have countertops (and thus, a sink) until after I deliver, which I can't even contemplate without cursing Traemand in my head repeatedly.

Service: Remodeling