Nagwa Diab

Review of Flora Grand Hotel

I spent in flora creek deluxe apartments miserable...

I spent in flora creek deluxe apartments miserable nights. They are not clean at all, the flies were everywhere and I even found a cockroach on the bed. In addition, the dust filled the apartment and smell of the beds and pillows was disgusting. Also, the reciption team was horrible. There is no customer services at all, no smiley faces, and all of them have angry faces that disturbed us all day and night. Even at 2am in the morning they would call us to ask about whether to extend or no. Seriously we were tired of them all the time and them invading our privacy by their constant calling. the employees lied all the time and there were no services at the hotel. They were trying to take from us money as much as they can, one time I tried to sit in their coffee shop but found a lot of flies and the place was very hot, there was no AC. Then when I complained they brought for me a guy from the house keeping with a fly racket to catch the flies in the coffee shop in front of me. The whole management team are horrible. They are overrated with minimal services and customer satisfaction. We really don't recommend this place!