The person who came out and sold us the spa was ve...

The person who came out and sold us the spa was very nice. We got the popular selling one and paid over $700 for taxes up front! We picked a delivery date 8 weeks out. We had a few things to do to upgrade and get ready for placement of tub. AND THEN the unthinkable happens your child becomes sick and you are seeing doctor after Doctor and going to different hospitals while now having to pay our high deductible insurance. And so we placed a call to thermo spa and we left a message for the party they directed us to, explaining what was going on. NEVER heard back from them! Tried again no reply. And then someone from delivery calls and we stated we cancelled and all the sudden thermo spa is calling wanting to know what is going on! And we tell them and we ask for some type of refund (to help with the medical bills we have coming in) and he told us I could ask for up to 25% of the cost of the tub! It was a nightmare and to know that we picked the popular color and model I know they sold it! They tried to pressure us into a cheeper model and a SIX year payment plan! It was horrible I will never ever recommend a company that would treat us like this in such a horrible stressing time we were having already! Disgusting!