A good relationship with a customer doesn't start ...

A good relationship with a customer doesn't start by asking for a bribe, but that's what our experience was. Arriving at 2am, we found out that the room we booked didn't include the free parking we thought it did, but were told that for "$40 cash" it could be fixed, instead of paying the additional $50/night. I cannot think of a faster way to kill a customer's experience. If I could have canceled the room, I would have right then and there.

The bathroom was quite small given the size of the hotel room, and the shower door didn't even close completely. The shower itself only offered warm through hot water temperatures. A cold shower after a day of intense exercise wasn't possible, and the hot water on my sunburned skin was somewhat unpleasant.

The bed was acceptably comfortable but nothing special like high end hotels. The pull-out sofa in the suite was terrible.

Overall, I've stayed at much nicer hotels at the same price point. If you want a room with a lot of square feet, this might be a good option. If you want luxury, look elsewhere.