Actually, this is not a review for the people work...

Actually, this is not a review for the people working here. It's about Spectrum the company as a whole. Here is my story:

I'm a new user of Spectrum in June 2017. When I open my account, I said I just want to use the Internet with $44.99/mo without wifi(I have my own). But the website agent insists that I should try the full package($29.99/mo for each of the Internet, TV, and voice) because I can downgrade to only Internet service WITHOUT PENALTY. I said I just want the Internet service again, but she tried to persuade me to try them and turn them down later because there is NO PENALTY by doing that. I said OK, why not give a chance? Then, the nightmare began.

Today(6/26/2017), I talked to a Spectrum agent using web chat to downgrade the service to Internet Only service. S/he said on problems, the price is $69.99/mo. I said no, I was told there is no penalty, so please give me the original price. S/he said that is for the new user, now you are not new Spectrum user anymore.!!!!!!!

I insisted and they give me a call and then refer me to talk to their "leadership". Their "leadership" is so arrogant that she said to me there is no way to get the original price and I have the choice to use it or not. How arrogant she is! She knew perfectly that I'm in an area covered only by the Spectrum. If I can use AT&T or Verizon. I will give up Spectrum immediately.

I felt deeply used by Spectrum...is there any way to protect ourselves from such a bureaucracy?