3 years ago

After reading through the reviews I must be an ano...

After reading through the reviews I must be an anomaly, firstly they are not my insurers so how they obtained my details were obtained I'm not sure.
After what initially seemed a very friendly and swift service soon turned sour.

The courtesy car was assigned pretty quickly and i thought this is to good to be true, and it was but my car, pre-accident was a convertible the car that was sent was a toyota avensis which is a family car, I asked for this to be changed to a hatch back Renault Clio, VW Golf which customer service agreed, what I received was a Vauxhall Mokka, (which has really grown on me, so it is a blessing in disguise).

I had a holiday booked for my birthday which I had to cancel as they company would not allow me to keep the car if I went.

It took 2 weeks for my car to be recovered after the accident.

The consultant had no idea where my car was once it had been recovered.

No one from Slater & Gordon thought it a good idea to notify my insurance company that I had been involved in an accident.

When I was given a valuation of my car I was pressured into accepting the offer even though I felt the valuation was wrong.

I have also been informed if I do not use the money sent to pay of the remainder of the car finance I will have to pay the costs incurred for the courtesy car.

All in all my personal experience with this company has been quite shocking if they happen to get hold of your details after an accident kindly decline.

They will probably with hold my payout after reading this review.

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