Sunstar has twice taken my fragile 94 year old mot...

Sunstar has twice taken my fragile 94 year old mother (with dementia) from a memory care facility in Largo, FL to a hospital that the family has expressed clearly (and nurses in the memory care facility have made very clear to the ambulance staff when they came to pick her up) they do NOT want her taken to. Nurses have clearly stated, to the rude ambulance staff, that they only want her at a Baycare hospital (there are 4 in the immediate area, and one is only 5 min. farther than the hospital they keep taking her to). Instead, they have taken her to a hospital which does not have her records, it is a teaching hospital, and both times she was there, it has been terrible. Why do the ambulance staff do that, when they are specifically told not to, and when getting her to the hospital is not immediately life-saving? A few days ago she went to hospital due to an infected toe and lethargy. Taking her 5 min. closer was not a medical necessity. Many people say that the hospital they took her to is paying Sunstar or their staff under the table to bring more patients in... I went to Sunstar's website and read some nearly identical experiences other family members have written about. Unfortunately Sunstar seems to be the only emergency medical transport in the area, so are we all just stuck with this terrible company? I would leave a 0 star rating, but looks like that's not possible....