Todd Review of Joyce Koons Honda Buick GMC
I went in to get a VA state inspection. First, I w...
I went in to get a VA state inspection. First, I was in there over an hour before anyone thought to tell me that there was an equipment malfunction and it took some time to get it working. To top it off, after the inspection I was told my brakes would not pass. The same set of brakes this dealership replaced on my inspection last year. I initially told it was going to be almost $2,000 (the pads on the other set had to be replaced also). I was incredulous. I've driven this vehicle for over ten years and never had to replace brakes like that. I was also told that the warranty was just past. When I expressed my displeasure at the quality of parts that was being used, the manager agreed to extend the warranty. If this is what GM parts have become, I won't be going back. Oh, I was told I would have to leave my truck overnight. They did give me a loaner for that time (actually got it just before closing). That still doesn't make up for the shoddy parts used.
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